Global Mail Footer
Monday, 17 August 2009 16:58

You can now manage the domain wide footer via the voadmin login.

Login with avomaster (or voadmin account), go to Profile -> Admin Tasks -> Mail Footer.

Text in Mail footer will be inserted to all of the outgoing email for your domain once it is set.

This would offer universal and professional information added to all of the email that sending out from all of your users.

 
Help desk and ticket system
Friday, 07 August 2009 14:08

Afteroffice launched new help desk system, in order to streamline support requests.

Every support request is assigned with a unique ticket number which you can use to track the progress and responses online, or simply thru the email.

With complete archives and history available at http://ticket.afteroffice.com/

Feel free to use it! 

 
VO: Upload your company logo
Tuesday, 31 March 2009 11:00

You can now upload your company logo easily to customise the view of your VO interface.

Login with your avomaster account, go to Profile -> Admin Tasks -> Logo.

Select the logo picture from your computer and upload it. The server will even helps you to resize the logo file automatically so that it fits on the corner nicely.

 
SpamHaus Blacklisted TM CBJ2 IP(s)
Tuesday, 17 March 2009 16:40

Date 13 March 2008

Time: 04:47

The range 202.75.32.0 to 202.75.63.255, inclusive, was blacklisted by Spamhaus and caused some AfterOffice users email being blocked by large number of audiences including yahoo.com.

We have at this moment relay all the outgoing email through our servers at USA, too ensure all email can reach the recipients smoothly.

We are still working with TM CBJ2 Datacenter to rectify the issue above.
For more information please click Here.

We apologize for the inconvenient cause. Thank you. 
For further inquiry, please kindly contact us at +603 7877 4680 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

[update 15 March: Spamhaus has removed the block, but we will continue to relay all outgoing email through the alternative servers until we are sure that our IP is globally clean] 

Regards,
AfterOffice Support

Last Updated on Friday, 16 July 2010 12:36
 
Mitigating spam in TM Network
Tuesday, 17 March 2009 16:38

Monday, December 03, 2007
MITIGATING SPAM IN TM NETWORK

Dear valued customers,

 

Telekom Malaysia Berhad wishes to inform its customers about TM's initiative in combating spam in its Internet Protocol (IP) network to improve our quality of service.

 

Recently, many anti-spam organizations have blacklisted a large number of IP addresses from TM’s network. Due to this many customers have been unable to send emails from their mail server to companies who might be using database from the abovementioned anti-spam organizations.

 

These spamming activities by a small group have affected a large number of our customers, regardless of the nature of their Internet usage. .

 

Therefore, TM is taking immediate action to address this issue. Effective 3 December 2007, TM will block OUTBOUND Simple Mail Transfer Protocol (SMTP) traffic or port 25 for all out going e-mails from dynamic IP addresses. Only Outbound SMTP traffic from smtp.streamyx.com and smtp.tm.net.my will be allowed.

 

(source: TM Announcement

 

Please kindly Click here for the new settings of your email server (AfterOffice POP3 User Only). For further inquiry, please kindly contact AfterOffice Support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 603-7877 4680.