| 1. |
Why
do I get "the system could not find the
appointed file" error? |
| |
It could be due to some proxy
incompatible problem. Try reload your page
to login again. If the problem persist, try
avoid using proxy to see if you could login
successfully.
You may consult your network admin for more
info on proxy.
|
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| 2. |
How
do I download my email via a POP3 mail client? |
| |
If you are a Corporate subscriber,
you may configure your MS Outlook Express
with the following settings:
POP3 server: mail.your-domain.tld
User Name: your-email@your-domain.tld
For Eudora:
ID-name.company@mail.your-domain.tld
Note that you must use an appropriate ID
prefix for your login name. You can find
the full POP3 ID at the bottom of the first
page after you login.
For more information, please refer to :
http://afteroffice.com/doc/
|
| |
|
| 3. |
Why
can't I send email with my mail client? |
| |
If you are using mail.afteroffice.com
as your SMTP server, youŽll need to
download email first before you send. The
server will recognise you as a valid user
and allow you to send email within a time
period.
|
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|
| 4. |
I
have many items in my mailbox to transfer
to other email account. Is there an easy way
for me to forward them all at once? |
| |
Not at the moment. However you
may move all your items into "Inbox"
and logout. By doing this, all your items
in "Inbox" will be available for
POP3 download. |
| |
|
| 5. |
How do I transfer all my email address from Outlook Express to AfterOffice? |
| |
Refer to this link http://www.afteroffice.com/doc/oe-csv/ to learn how you can export the email address from Outlook Express, and import it with AfterOffice address book. |
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|
| 6. |
I
need to open multiple windows for chat on
many Rooms that I have. How to do that? |
| |
On Macintosh Netscape/Internet
Explorer, hold down the Apple key (command)
and click on the Room name.
On Windows browser, right click your mouse
button on the Room name and choose "Open
in new window".
|
| |
|
| 7. |
The
server keeps telling me that my storage is
getting full, but I have cleared most of my
email. |
| |
Check the all of the mailboxes. Logout and login again to see the changes if you have just deleted bunch of email. |
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|
| 8. |
How
do I delete my private meeting room? |
| |
Only the admin of your company
has the privilege to delete it.
|
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|
| 9. |
I've
got some garbage on the browser while clicking
to download some attachments from email or
files from Storage. |
| |
Click on your mouse button on
the file that you wanted to download, select
"Save Target As" from the pop-up
menu.
In most cases, the browser will ask you to
save the download file instead of trying to
display it.
You'll need to have appropriate application
to deal with the correct file.
|
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|
| 10. |
I've
tried to create a test account but the system
does not allow me to. |
| |
Account name of "test"
is reserved. You may create any account contains
the word "test" (like test1, test2)
but "test" alone is not allow. |
| |
|
| 11. |
I
cannot delete files on my FTP directory which
is given for uploading my home page. |
| |
You have to use a FTP client
software to manage your FTP account directory.
Using Netscape/FrontPage is not sufficient
for managing your web site.
You may download some of the FTP client software
from:-
http://download.cnet.com
Perform a search on the keyword of "FTP
client" and you should get a list of
available FTP client software.
|
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|
| 12. |
How
do I get an FTP account? |
| |
You can expect the FTP information available at "Profile"->"FTP". Only the Admin will have access to the information. |
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|
| 13. |
I
am having problem to update my site via FTP,
what are the issue I may look into? |
| |
Verify the domain name, login
name and password are all correct on your
FTP client settings. Make sure the FTP client
connecting to port 21 at the server.
If you still have problem, write down the error message produced by your FTP client and email it to AfterOffice support at support@afteroffice.com |
| |
|
| 14. |
Why
I always get "Access to Secure Object
failed (Session expired)" error on logout? |
| |
Try not to double-click on the
Logout link. All URLs on a web page should
be clicked only once.
Double clicking on a link force the browser to issue same query to the server twice, and abandoning the first one |
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|
| 15. |
I
have mistakenly drop a file to someone, how
can I stop it? |
| |
You can either move the file
from its original folder or rename it. This
prevents the recipient from retrieving the
file correctly.
|
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|
| 16.
|
I
need to download all my messages in the "Read"
mailbox, but my mail client software gets
nothing. |
| |
Move your messages from "Read"
mailbox to "Inbox" and logout. The
messages will be made available to your mail
client (POP3) after logout.
|
| |
|
| 17. |
I
get "Sorry, you are not allow to login
at this moment for secure reason" when
I try to login. |
| |
Your last session is still active
(not logout yet) and you are login from another
computer (different IP).
You can wait for VO to expire your session
and login later, or you may inform your admin
to drop your session manually through the
admin account.
|
| |
|
| 18. |
How
do I configure my proxy to be more friendly
with AVO? |
| |
Set your proxy to obey the Cache-header
specification.
All HTML served from VO carry the instruction
for proxy/browser to avoid cache.
|
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|
| 19. |
I'm
planning to use scripting on my website, what
language can I use? |
| |
We do not support scripting on the standard AVO package. Please send email to our support for your specific requirement.
If you would like to implement simple counter
or form-to-mail kind of solutions, refer to:
http://afteroffice.com/doc/
|
| |
|
| 20. |
How
to capture all "undeliverable" email
sending to my domain? |
| |
You can create a new account
as "postmaster". All undeliverable
email sending to your domain will be captured
in the account instead of bounced back to
the sender. |
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|
| 21. |
How
do I accept a dropfile? |
| |
There are 2 steps in accepting
a dropfile:
1. Getting to your drop box
Generally, when there is a drop file for you,
a tray with filling paper will appear on the
menu bar. You may click on the filling tray
to take you right to the DropBox in your account.
Or
You may go to "Storage" and click
on "dropbox" to view content within
the Drop Box.
2. Accepting a drop file
Once you are in the Drop Box screen, you may
check to select the incoming file(s). Click
on "Accept" on the sub-menu and
navigate to the folder in which you would
like to place the file.
|
| |
|
| 22. |
What
if I want some users to use AVO and some users
on local email only? |
| |
You may install AfterMX at your
local server to provide email only services.
AfterMX will work together with AVO, allowing
them to compliment each other.
|
| |
|
| 23. |
What
is AfterMX? |
| |
AfterMX is an Email Server Software
from AfterOffice. AfterMX offer web-based
email access. AfterMX can be easily setup
to run on Windows 98, Windows ME, Windows
2000 and Windows NT.
AfterMX works together with AVOŽs Postoffice
service. For every AfterMX, a Postoffice will
need to be created on AVO.
You may deploy multiple AfterMX at different
sites and maintain the same domain name for
all the email address across all sites. For
example, most of the other competing email
server solution will require you to create
email address such as: "user_name@location._company_name_.com"
depending on the location; where as AfterMX
would allow email address such as "user_name@_company_name_.com"
for all the sites.
|
| |
|
| 24. |
Can
I create multiple forums in bulletin? |
| |
Yes you may create additional
forum in bulletin by clicking on the icon
on top of the sub-menu bar.
|
| |
|
| 25. |
How
do I take a message for a phone call for someone
else? |
| |
You may use the form mail for
phone to do so. Select the phone option after
launching a new compose mail. You may fill
in accordingly to the form mail for phone.
|
| |
|
| 26. |
How
do I send a memo? |
| |
You may use the form mail for
Memo to send a memo to someone esle. To do
so, select the Memo option after launching
a new compose mail. You may fill in accordingly
on the form mail for Memo.
|
| |
|
| 27. |
How
do I send a bookmark or URL to someone else? |
| |
You may use the form mail for
bookmark to send a bookmark or URL to someone
else. To do so, select the Bookmark option
after launching a new “Compose Mail”.
You may fill in accordingly on the form mail
for Bookmark.
|
| |
|
| 28. |
Why
do I keep getting a blank screen popping up? |
| |
You may have accidentally closed
the window of your main login page, the page
with the main menu.
In this case, you may have to close all other
windows for VO and login again.
|
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|
| 29. |
What
if our company needs multi-tier of computing? |
| |
If an organization is planning
to offer different option of messaging, collaborative
and distributed computing, whether it is for
budgetary or management reasons, AfterOffice
is able to provide a combination of computing
options. For more details please refer to
a AfterOffice certified consultant
|
| |
|
| 30. |
How
do I share my schedule with my colleague? |
| |
The following are steps to do
so:
1. Select the calendar which you intend to
share with your colleague.
2. Click the "Sharing" option.
3. Key in the email address of the person
with whom you intend to share.
Whatever events or items added to the selected
calendar will be made available for viewing
to the people to whom the calendar is shared. |
| |
|
| 31. |
How
do I offer live support to the visitors of
my website? |
| |
You may activate the HumanTouch
feature from AfterOffice. It allows the visitors
to your site to request for immediate attention,
for it being product enquiry, support, help
and etc.
When a visitor request for immediate attention
through HumanTouch, an IM will be sent to
the support staff online. The support staff
will enter into a private meeting room with
the visitor.
You may activate this feature by going to
"Profile"->"HumanTouch".
This feature can only be activated by the
Admin of the system.
|
| |
|
| 32. |
What
if additional Admin is required? |
| |
You may assign additional Admin
through:
Group : You may go to "Profile"->"Group"
and edit the Admin group. Check the people
who you would want to be Admin of the system.
Account : You may edit the individual account
and upgrade their status to Admin.
|
| |
|
| 33. |
What
is AVOMaster? |
| |
AVOMaster is the default Admin
for all AfterOffice account.
|
| |
|
| 34. |
What
if I want SSL secure connection to my system? |
| |
AfterOffice offers 2 type of
SSL connections:
1. Password authentication
2. Through out your AVO session.
Please enquire through service@afteroffice.com
for this service.
|
| |
|
| 35. |
Do
you offer SSL? |
| |
AfterOffice provides complimentary service for SSL password authentication on login for customers at:
https://vo.afteroffice.com/
AfterOffice provides other modes of SSL
connection as added service:
1. Individual site login password authentication.
2. SSL secured connection through out each
login session.
AfterOffice also provides a selection of
Certification Providers.
|
| |
|
| 36. |
What
are the security features offered? |
| |
AfterOffice offers the following:
1. SSL connection
2. Secure connection through AfterDesk.
Consult service@afteroffice.com for further
information.
|
| |
|
| 37. |
What
if I want to upgrade from dotNet (Free Version)
to using my own domain? |
| |
You may contact our service
team through service@afteroffice.com. They
will be please to help you with your request
|
| |
|
| 38. |
Can
I collaborate my work with my business associates
and vendors? |
| |
You may do so if your business
associates and vendors are using AfterOffice.
You may also invite them to join and subscribes
to AfterOffice so that you can work and share
information much more effectively.
|
| |
|
| 39. |
Can
you help with my web design? |
| |
AfterOffice does not offer web
design service, but we will be please to recommend
some web designers for you upon request. |
| |
|
| 40. |
How
can I set up a user and not give him privilege
to see, say storage? |
| |
You must have Admin privilege
to do so.
You should have set up UCAR groups of users.
Go to "Profile" -> "UCAR"
and select the groups to which you would like
to grant access for a particular object (ie
Storage, bulletin, email and etc).
|
| |
|
| 41. |
What
is moderate level for mail group? |
| |
This feature is currently disabled.
It is only available now for development testing.
However, we believe this feature will be discarded
in the future as we will be introducing new
features to cover the moderation of mail group
discussion.
|
| |
|
| 42. |
What
is UCAR? |
| |
UCAR stands for "User Control
Access Right".
You may use this feature to control the access
right of each UCAR group to the different
application (objects) within the system.
|
| |
|
| 43. |
What
is UCAR group? |
| |
UCAR group consist a selected
list of users by the Admin. UCAR group will
be visible on the UCAR menu for granting access
right to the different applications.
|
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|
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